how to cancel sandals reservation

We will do our best to rectify any mistake notified to us outside these time limits but you (the lead name) must meet any costs involved in doing so. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. To request a refund from Sandals Resorts, you need to cancel your booking by calling their customer representatives. Our Cancel Anything product is intuitive and easy to use: Once you submit the details, we'll work on generating a cancel request for you. You should be aware that these costs could increase the closer to the departure date that changes are made, and so you should contact us as soon as possible. Payment and cancellation policy may vary during certain travel periods, 7.3 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice, The following minimum cancellation and/or revision charges, (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any, (b) If notice is received 30 to 0 days prior to Arrival, 100% of the purchase price, including any, 7.4 INSURANCE PREMIUMS, LOYALTY & TRAVEL DEPOSITS AND FUTURE AIR DEPOSITS ARE NON-REFUNDABLE. The Vacation Cancellation Protection Benefitoutlines the refund conditions. GM910, Choc Bay, Castries, Mailing Address: P.O. Complimentary in-flight catering and non-alcoholic beverages are usually provided on transatlantic flights only. Once confirmed, the booking deposit and additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. Passengers who are travelling with a Non-UK or Non-EU carrier departing from a Non-UK or Non-EU airport are not covered by the EC Regulation 261/2004: Denied Boarding, Cancellation & Delay. Insurance premiums are NONREFUNDABLE. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. Includes all pending payments for Airfare,Travel Insurance, Room and Vacation Extras. You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. It is your responsibility to ensure your upcoming stay shows in your account before you stay in order to receive your reward points. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please note this could be up to 100% of the cost of your original holiday. Please read the below carefully. Except where otherwise stated in our brochure or on our website, we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. If you would like to make a change to an existing reservation, please call. Your loyalty is rewarded! Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. You can only cancel your reservation by phone at the resort. 3) Bring the remaining balance to $0. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. (a) If notice is received 45 to 31 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. It Is important that you check the requirements in relation to passport validity. Galactic Starcruiser: Disneys Star Wars Hotel, Where To Get Beer and Alcohol at Magic Kingdom. IF THE GUEST DOES NOT SIGN AND ASSENT TO SUCH TERMS AND CONDITIONS AT CHECK-IN PROCESS, THE GUEST WILL BE DENIED ACCESS TO THE OVER THE WATER VILLAS AND/OR THE GUESTS WILL NOT BE ALLOWED TO CHECK-IN TO THE HOTEL. Social media may be an excellent way to follow Sandals for updates, but there are more efficient ways to reach their customer service department. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years, applicable to Beaches Resorts only) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. Conversely, if you cancel between 29 and 5 days before your reservation begins, Disneyland will charge you a $200 fee. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. Any other revisions to the booking (i.e. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Hotline hours are 7 AM 11 PM EST, seven days a week. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. Select the Advanced button. Please do bear in mind, however, that it is extremely difficult to foresee the extent, nature and effect of any such activity at a particular time. Box 147, Dickenson Bay. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. You should read the Terms carefully before you book to see how they affect your specific travel arrangements. When you book a holiday with Sandals you accept responsibility for the proper conduct for yourself and your party whilst on holiday. Please note that FCDO guidance will not trigger your automatic cancellation right, as detailed above, if your holiday has not been affected in any substantial way. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. Insurance premiums are NON-REFUNDABLE. Information on aircraft type, flight routings and timings of designated flights provided at time of booking is subject to change. If your actions or those of a member of your party cause damage to the accommodation in which youre staying, or cause delay or diversion to any flight or other means of transportation, you agree to hold harmless and fully indemnify (i.e. Enjoy no change fees on all Southwest reservations. Bottom line, Sandals reservation agents can be awfully frustrating. We strongly recommend that passengers who are not covered by EC Regulation 261/2004 should ensure that their travel insurance provides adequate cover and does not exclude expenses incurred as a consequence of flight cancellation and lengthy delays, including any living costs which may arise due to force majeure situations (see section 11 of the Booking Conditions), particularly those caused by extreme weather conditions. Which Sandals in Jamaica has the best beach and the clearest water. Box G.I. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. It is your responsibility to ensure that you are adequately insured. One way to speak with a live person at Sandals is to call them directly at 888-726-3257. Quantity. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Residents of the US and its territories only. You agree that, prior to booking your holiday with us, we have confirmed to you general information about: Passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay. This article explains how to contact Sandals Resorts customer service by phone, email, and live chat. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. A customer service representative will respond to your email request as quickly as possible. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Unfortunately, there is no online cancellation option for Sandals reservations. Package must include round-trip flights. They provide helpful and hassle-free services without any charge (yes, its free). Whether you need help booking a room or have questions about the resort, Sandals customer service is always happy to assist. Can you recommend a good tour guide, taxi driver, boat excursion, etc.? To reserve a vacation for any of the above, please call our vacation experts at 1-800-727-1111. groups direct line 1-800-327-1991 (EXT 6172). Pay for Wedding You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. Please confirm receipt of this notice of cancellation and let me know when I might expect a refund. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. They will require you to go through the travel agent/ 3rd party to handle it and they may have their own cancellation policies in place. The cancellation charges outlined above are liquidated damages and not a penalty. We cannot be held responsible for the weather, but will lend appropriate assistance if required. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. Box 100, N. Kent Avenue, Montego Bay, Mailing Address: P.O. At Sandals, they are happy to help accommodate your needs whether you are vegetarian, vegan, or have food allergies. These services will be provided either directly by us or through independent suppliers contracted by us. To assist data collection call our Reservations Team on 08000-223030. 11 years ago. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. Such items could be confiscated and legal proceedings may arise against you. The ESTA has replaced the I-94W and all travellers from Visa Waiver Countries only must apply for Travel Authorisation at least 72 hours in advance of their departure and must also have a machine readable passport. This Online Payment form can only be used for bookings made online on Sandals website, bookings made through a travel agent, or bookings which were made by calling Unique Vacations Inc. Please be aware that Secure Flight does not replace APIS or ESTA and this information must still be provided. It is important to let your travel agent or Sandals reservations agent know what your specific mobility issue is and the special services that may be needed. We will not make a profit from this; and. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. We strongly recommend that you contact the airline direct, however, such requests cannot be guaranteed. Box 771, Main Street, Ocho Rios, Mailing Address: Mahoe Bay. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. Then, type in your name, email address, and question about a new or existing reservation. Is Adventures by Disney Australia Worth It? We recommend calling Sandals customer service hotline if you need immediate assistance. We strongly recommend that this information is captured as early as possible during the booking process to avoid difficulties with flight documentation. For injury and illness claims, you can request the ABTA mediation procedure and we have the option to agree to this. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. Reservations that require handicap or other special needs requests. Canceling this early will get you a full refund. Save. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. 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